Carrier details created.
FOLLOW YOUR DELIVERY
Tracking an Order
Tracking an order should take one email and one click.
When your order is dispatched, the carrier tracking number is emailed to you with the dispatch confirmation. This page explains where to find it and what to do when tracking has not appeared or has stopped updating.
Tracking number
Look forThe dispatch email
You will needTracking number
If delayedCheck the carrier, then contact us
Step one
Find the dispatch confirmation
Search the inbox used at checkout and check spam or promotions folders. The message should identify the order, carrier and tracking link. An order-confirmation email is not the same as a dispatch confirmation.
- Search “Eternity Rose” and the order number
- Confirm the email address used at checkout
- Allow the carrier time to scan the parcel
- Use the customer account if tracking is displayed there
Step two
Read the latest carrier event in context
“Label created” generally means the consignment has been booked but may not yet have received its first depot scan. Long gaps, address exceptions or a delivery event you do not recognise should be raised with the carrier or customer service.
Moving through the network.
A delay or action may be required.
Need help?
Send the information that lets the team act quickly
Include the order number, purchaser name, delivery postcode and tracking number. Do not send payment card details. Customer service can verify dispatch information and advise whether a carrier enquiry is needed.
THE NEXT STEP
Tracking tool integration point
The final gold button should open the carrier URL stored on the Magento shipment. The review build intentionally uses a placeholder until Matthew confirms the new tracking integration.
Enter tracking in MagentoQUESTIONS ANSWERED
Answers to the questions we hear most.
When will I receive tracking?
Tracking is emailed on the day your order is dispatched. If nothing has arrived, check spam and promotions folders before contacting us.
Why does tracking show only “booked”?
The label may have been created before the parcel received its first physical carrier scan. Check again after the next depot processing window.
What details should I send for help?
Order number, purchaser name, delivery postcode and the tracking number are usually enough to begin.